Another day...

Another day down, and nothing new learned. I'm starting to get concerned, because I know my new boss is going to expect me to know more, but no one has time to show me anything.

Tonight, one of my new seniors tried to get me familiar with one of the tools, and it was broken. We tried another tool, and it went down. By the time we tried the third tool, everything was closing down for the night. *sigh* I'll try again on Tuesday I guess.

With the recent weather, we've had a lot of absences and late arrivals at work. Many of my previous agents had attendance events stacking up, and had they all gone through, would have resulted in nearly the entire team getting fired. While our attendance policy has it's perks, it is still limited on the amount of events everyone is allowed to have.

Well, one of my agents had racked up quite the list, and while I was able to resolve a lot of them, he hasn't been in for me to tell him this. I'll admit, with my transfer, it did slip my mind that I should call and tell him. Well, today he didn't call or come in. That's the first step towards job abandonment. I am on the new contract, so I didn't notice until after his shift. Pseudo was covering the contract for the weekend, and didn't notice, so didn't call the agent to tell him to call the sick line. We might have been able to help him. Since he hasn't been in, we haven't been able to issue attendance performance warnings. Because of the typical corporate stuff, we normally don't fire people, until they've been delivered a final warning. He hasn't gotten one yet, however because of the No Call No Show, I fear we may not be able to save him.

Now, a little side note. After I was told to move to this new contract, I asked Pseudo a favor. While I knew it was a big favor, I knew he'd be the one that could handle it. I asked him not to let my team, my contract, my line of business die. Not to let my co-manager kill it. To come to me if anything needed attention. While he acknowledged this was a huge request, he agreed to at least let me know if something was wrong, so I could help. Everyone knows of my attachment to this group, so my request should make sense.

Back to my story. So Pseudo did not notice that this particular individual was MIA, so he didn't followup on it either.... When I asked him about it, he was stunned he'd missed it. I am sure the little favor I'd asked of him didn't help, but he felt awful when I explained the entire situation, and what the overall outcome would most likely be. A decent agent losing their job, over a stupid phone call.

Now, please keep in mind, the agent didn't call in either, so while I am upset with Pseudo, it's not all his fault.

He spent a good 30 minutes texting me tonight asking if I was upset, after apologizing repeatedly. When I didn't respond, he called. He never calls. And with as rocky as things have been between us lately, this entire correspondence surprised the hell out of me. Nothing snippy, and no one-word answers.

I eventually responded, let him know where stuff stood in the system, and explained it made no sense for me to be mad at him, as I have forgiven far worse. He said he was glad I wasn't mad, and I wished him sweet dreams, and dropped it, since I was still very angry at the entire mess.

He then thanked me for not being angry.

Now, I don't claim to understand men, or women for that matter, but this perplexed me so much, my mind is running in circles.

I don't want to get my hopes up, as he's stated a couple of times he wants to try to work on our friendship, and then been a complete ass, but honestly though, it's hard not to. I know I deserved him being angry, I really did. I am hoping we're passed that point now. I am hoping this is a stepping stone. We'll see.

Got to bring my car home tonight. It was weird driving again, after so many days of hitching rides. Can see the roads and parking lots now. All the lane-lines on every major road are gone. That's a challenge. I missed my car. She is my release.

Have a friend coming over tomorrow, but I'll probably take a drive in the morning/early afternoon. I need new shoes because of the snow, and the cold made me realize I need a new coat too. Thinking maybe some gloves that don't have as much a chance of giving me frostbite again. My fingers are still numb. Thought I was getting the feeling back, I was wrong. *concern* Will probably drop into Urgent Care on Monday.

Anyways, I have a long day tomorrow of shopping with no money, cooking, laundry, cleaning, and company. I hope everyone had an awesome holiday.

Much love to all!